Shipping & Returns

SHIPPING POLICY

FREE standard ground shipping within the Contiguous US.

Orders ship from Atlanta, Georgia. We ship free within the Continental US, via the carrier of our choosing: if your shipment is time critical, please send us an inquiry regarding special shipping rates. We will let you know the best service to choose.

WE DO NOT CURRENTLY SHIP TO ALASKA, HAWAII AND APO BOXES AND TO LOCATIONS OUTSIDE THE UNITED STATES.

RETURN & EXCHANGE POLICY

RETURNS


Items unless marked otherwise may be returned within 30 days for a full refund (less shipping), so long as they are returned in their original packaging in new condition. Candles and incense cones are not returnable.  

Please notify us before making any returns: Simply let us know your name, order number and reason for return by writing us at customercare@germanchristmasmarket.com.

Orders that are returned within 30 days will receive a refund of the purchase price: shipping fees are not refundable. If your order received free shipping, this freight amount will be deducted from any return. A restocking fee of at least 5% may apply. The product packaging as well as the product itself must be intact in new, resalable condition. A shipping carton separate from the product's packaging must be used for return shipments. Please pack it securely and ship it to:

German Christmas Market

575 Forest Parkway STE A

College Park, GA 30349

 

EXCHANGES


We are not able to make exchanges. Please place a new order and return the unwanted items per our return policy above. Any amount that may be refunded under our returns policy, may be applied to your new order.

 

Reporting a Problem

Problems with an order, such as items damaged in transit or missing or incorrect items, must be reported within 5 days of receipt of shipment.

In the event of breakage or misshipment, replacements will be shipped only to the original shipping address.

 

Cancelling an Order

Orders may be cancelled if the order has not yet been made ready for shipping. Cancellations made more than two (2) hours after the original order was placed may be subject to a cancellation fee of 10% of the order.

Refused packages and packages returned with an incorrect address will be issued a refund of the purchase price, less the actual shipping costs. Please let us know if you decide to refuse your order as well as the reason.